FAQ

  • Is this product available in my size?

    If you're ordering from the Made to Measure section, your gloves will be crafted to your exact measurements for the best possible fit.

    If you're shopping from the Ready to Ship section, you’ll choose a size based on the size chart, which ranges from XXS to XL and has been thoughtfully tested on a wide range of body types and hand sizes. The standard sizes are designed to fit comfortably and beautifully across many proportions, thanks to flexible design and fabric choice.

  • Will the shade of ivory match my wedding outfit?

    All gloves listed on the website are made in the shade ‘ivory’. The fabric is quite sheer, which helps it blend together with the shade of your outfit. There is also a more cream color available, on request. If you would prefer to receive a swatch of both shades before placing your order, you can order swatches beforehand. You will get the amount paid back as a discount, once you place your order.

  • What is the best way to store my gloves?

    You can store your gloves in the original box they came in or display them—framed, for example. To help them last longer, keep them in a dark place to prevent sun damage and staining.

    Click here for full instructions on glove care.

  • Can I request faster production if I need my gloves by a certain date?

    All customized gloves are handcrafted to order. Standard production time is up to 10 weeks before your order is ready to ship.* Shipping time depends on your location and is not included in this estimate.

    If you need your gloves sooner than the standard delivery date, a rush production fee applies:

    Production within 2–3 weeks: €200

    Production within 3–5 weeks: €100

    Rush production is subject to availability and must be discussed and confirmed during the ordering process. Please note that rush fees apply only to production time, not shipping speed. C’est Jeanne is not responsible for delays caused by customs.

    Click here to read more about the rush fee.

  • What does the custom order process look like?

    Custom orders begin with a conversation (via email or Zoom) where we’ll discuss your initial vision. From there, we’ll move into the design phase. A deposit is required at this stage to move forward with development.

    Once the design is finalized and approved by both of us, I’ll begin production. Please note that any changes made after this point may incur additional costs.

    To ensure your gloves are ready in time, I recommend starting the custom order process at least four months before your wedding or event.

  • Do you accept custom orders?

    Yes, I’m happy to collaborate with you to create the gloves of your dreams, whether that means altering an existing design to suit your style or designing a completely new pair just for you.

    Before reaching out, please take a moment to browse the current collection to ensure what you're envisioning doesn’t already exist.

    If you're interested in discussing a custom order, feel free to reach out via the contact form or email me directly at atelier@cestjeanne.com.

  • Do I need to pay a deposit for custom orders?

    Yes, once we begin the design process, a deposit will be required. This helps to honor the time and effort I invest in creating your unique design.

  • How long does it take to receive my order?

    All items are made to order with care and attention to detail, and can take up to 10 weeks to complete before shipping.

    If you want to receive a pair of gloves sooner, there is a range of gloves available in the Ready to Wear section. These gloves will be made to a standard size, and will be shipped within 2 weeks of purchase.

    If you're on a tight timeline, feel free to reach out, I may be able to accommodate a faster turnaround. Please note that rush orders incur an additional fee, which you can read more about here.

  • Do you ship worldwide?

    Yes, I ship worldwide. Almost all orders are shipped through FedEx. If you would like to check shipping rates before placing your order, please reach out via email and let me know your city and zipcode so I can check available shipping options.

  • How long does shipping take?

    This depends on the location your order needs to be shipped to. Most orders are shipping through FedEx, and arrive within days to a week after dispatch. Click here for an overview of different shipping rates.

  • What payment methods do you offer?

    Currently you can choose to check out with Apple Pay, Credit Card or PayPal. If these payment methods aren’t available to you, but you’d still like to purchase an item please send an e-mail to info@cestjeanne.com.

    For customers based in The Netherlands/ Europe, payment through bank transfer is also possible. Please send me an email at info@cestjeanne.com to inquire.

  • Do you accept refunds returns?

    Returns/refunds are not accepted for made to measure orders, as they are made to your measurements. But if you are having problems with your order, please contact me via email info@cestjeanne.com, and I’d be happy to work something out for you.

    Returns are accepted for Ready to Wear gloves, please reach out via mail to inquire about the return process.

  • I'm an influencer and would love to collab with you, is this possible?

    Since all my gloves are made to measure and take many hours of hard work, I don’t accept unpaid collaborations.

  • I'm a designer and would love to work with you, is this possible?

    Please reach out to me via press@cestjeanne.com for inquiries, I’d be happy to hear from you!

  • I'm a stylist and want to pull some gloves for a shoot, how can I make this happen?

    Please have a look through my website and choose the items you would like to pull. Send me an email with more information about the occasion at press@cestjeanne.com. If you already have a selection of gloves you are interested in, please add this to the email. If you would like to receive an up to date lookbook with available styles, let me know via email as well. A rental fee may apply, depending on the project.

  • Do you sell your patterns?

    At the moment my patterns are not for sale. I do however, offer in-person glovemaking courses where I host a maximum of 3 students, and teach you all the techniques required to create a pair of custom gloves, including patternmaking.

  • Do you offer classes on glovemaking?

    Yes I do! Click here to be taken to the courses page. I am currently working on online classes, for the moment all courses are in person in my studio in Zaandam, the Netherlands.

  • Non-Customized Gloves:

    Non-customized gloves are pre-made and available in standard sizes [XXS-XS-S-M-L-XL]. They are typically shipped within 2 weeks after your order is confirmed.

    Estimated delivery times vary by destination:

    Within the EU: up to 1 week

    Outside the EU: up to 3 weeks

    Please note that actual delivery times depend on local carriers and customs clearance in your country. We are not responsible or liable for delays caused by customs.

  • I want to gift gloves to a loved one, how would I get their measurements?

    Send me a photo of the arms so I can help you decide, or measure a friend, whose measurements come close to your loved one. If you would like to add a personalized message to your order, I’d be more than happy to add this for you.