FAQ

  • Is this product available in my size?

    If you're ordering from the Made to Measure section, your gloves will be crafted to your exact hand and arm measurements for the best possible fit.

    If you're shopping from the Ready to Ship section, you’ll choose a size based on our size chart, which ranges from XXS to XL and has been thoughtfully tested on a wide range of body types and hand sizes. Our standard sizes are designed to fit comfortably and beautifully across many proportions, thanks to flexible design and fabric choice.

  • How can I store my gloves?

    You can store your gloves in the original box they came in or display them—framed, for example. To help them last longer, keep them in a dark place to prevent sun damage and staining.

    Click here for full instructions on glove care

  • Custom-Made Gloves:

    All customized gloves are handcrafted to order. Standard production time is up to 10 weeks before your order is ready to ship.* Shipping time depends on your location and is not included in this estimate.

    If you need your gloves sooner than the standard delivery date, a rush production fee applies:

    Production within 2–3 weeks: €200 (excl. VAT)

    Production within 3–5 weeks: €100 (excl. VAT)

    Rush production is subject to availability and must be discussed and confirmed during the ordering process. Please note that rush fees apply only to production time, not shipping speed. C’est Jeanne is not responsible for delays caused by customs.

    Click here to read more about the rush fee.

  • What is the process for custom orders?

    Custom orders begin with a conversation (via email or Zoom) where we’ll discuss your initial vision. From there, we’ll move into the design phase. A deposit is required at this stage to move forward with development.

    Once the design is finalized and approved by both of us, I’ll begin production. Please note that any changes made after this point may incur additional costs.

    To ensure your gloves are ready in time, I recommend starting the custom order process at least two months before your wedding or event

  • Do you do custom orders?

    Yes, I’m happy to collaborate with you to create the gloves of your dreams, whether that means altering an existing design to suit your style or designing a completely new pair just for you.

    Before reaching out, please take a moment to browse the current collection to ensure what you're envisioning doesn’t already exist.

    If you're interested in discussing a custom order, feel free to reach out via the contact form or email me directly at atelier@cestjeanne.com.

  • Do I need to pay a deposit for custom orders?

    Yes, once we begin the design process, a deposit will be required. This helps to honor the time and effort I invest in creating your unique design.

  • How long does it take to make my order?

    All items are made to order with care and attention to detail.

    Made to Measure and take up to 8–10 weeks to complete before shipping.

    Ready to Ship items will be shipped within 2 weeks of purchase.

    If you're on a tight timeline, feel free to reach out, I may be able to accommodate a faster turnaround. Please note that rush orders incur an additional fee, which you can read more about here.

  • Do you ship worldwide?

    Yes, I ship worldwide.

  • How long does shipping take?

    This depends on the location your order needs to be shipped to. Click here for an overview of different shipping rates.

  • What payment methods do you offer?

    Currently you can choose to check out with Apple Pay, Credit Card or PayPal. If these payment methods aren’t available to you, but you’d still like to purchase an item please send an e-mail to info@cestjeanne.com.

    For customers based in The Netherlands/ Europe, payment through bank transfer is also possible. Please send me an email at info@cestjeanne.com to inquire.

  • Do you do refunds or accept returns?

    Returns/refunds are not accepted, as every order is made to measure. But if you are having problems with your order, please message me using the contact form or send an email to info@cestjeanne.com, and I’d be happy to work something out for you.

  • I'm an influencer and would love to collab with you, is this possible?

    Since all my gloves are made to measure and take many hours of hard work, I don’t do unpaid collaborations.

  • I'm a designer and would love to work with you, is this possible?

    You can always e-mail me via press@cestjeanne.com for inquiries!

  • I'm a stylist and want to pull some gloves for a shoot, how can I make this happen?

    Please have a look through my shop and choose the items you would like to pull. Send me an e-mail with more information about the occasion, and please add your selection of gloves you’d like to use. Then I will check if I have these gloves available for you. A rental fee may apply, depending on the project.

  • Do you sell your patterns?

    At the moment I do not sell my patterns.

  • Do you offer classes on glovemaking?

    Yes I do! Click here to be taken to the courses page. I am currently working on online classes, for the moment all courses are in person in my studio in Zaandam, the Netherlands.

  • Non-Customized Gloves:

    Non-customized gloves are pre-made and available in standard sizes [XXS-XS-S-M-L-XL]. They are typically shipped within 2 weeks after your order is confirmed.

    Estimated delivery times vary by destination:

    Within the EU: up to 1 week

    Outside the EU: up to 3 weeks

    Please note that actual delivery times depend on local carriers and customs clearance in your country. We are not responsible or liable for delays caused by customs processing.s here

  • I want to gift gloves to a loved one, how would I get their measurements?

    Send me a photo of the arms so I can help you decide, or measure a friend, whose measurements come close to your loved one.