Terms and Conditions
Welcome to the website of C’est Jeanne. C’est Jeanne provides the services available on the website subject to the following terms and conditions. By accessing or using the website, you acknowledge that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
Introduction
Firstly, thank you for purchasing from C’est Jeanne, and for your support. If you are unsure about choosing a model from the website or have questions regarding measuring, you can contact C’est Jeanne at info@cestjeanne.com or fill in the contact form on the website. Customers based in, or willing to travel to, the Netherlands can make a try-on appointment at the studio in Zaandam.
Our commitment to you
Our goal is that you are completely satisfied with your visit to our website and purchase(s) from us. We are committed to helping you in any way that we can to ensure that your glove-purchasing experience is as easy and enjoyable as possible. Though we’d like to believe that our execution of orders is perfect, from time to time we do make mistakes. It is in those mistakes, either ours or yours, that we want tohelp you in any way that we can to quickly rectify any issues that may arise.
Questions related to products and orders?
We’re here to help. Contact us at info@cestjeanne.com or the contact form on the website for questions
related to your order(s).
General Information
These Terms and Conditions apply to all orders placed with C’est Jeanne. They apply to all customers who place an order or use our services via our website.
Product Information
We create handcrafted gloves and offer two types of products:
Custom-made gloves: handcrafted and made-to-order, based on your
specific size, material or design requests.
Non-customized gloves: pre-made and available in standard sizes, found under C’est Jeanne Bridal.
Due to the handmade nature of our custom products, each pair is unique and may show slight variations in color, size or material. These variations are a natural part of the craftmanship and make your gloves truly one-of-a-kind.
Product descriptions
We will take all reasonable care to ensure that all details, descriptions, and images of products appearing on our website are correct at the time when the relevant information was entered into the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the website are accurate, complete, reliable, current, or error-free. Although we aim to keep our website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the product exactly at the moment you place an order. The gloves may vary slightly from the website due to pattern enhancements and their custom-made nature. We cannot confirm the price of a product until your order is accepted following our Order Process Policy.
Eligibility
To be eligible to purchase goods on this website and to lawfully enter into and form contracts on this website under Dutch law you must:
(a) be aged eighteen (18) years or older
(b) register on the website and
(c) be able to make a payment.
Order Process
Non-customized orders must be placed via our website, whereas customized orders can be placed via our website/contact form or via our email: info@cestjeanne.com.
You will be offered the opportunity to review your proposed order and correct or confirm it before placing your final order. Once you have placed your order, you will be directed to PayPal or Stripe to make the payment. We will send you an email confirmation providing you with the details and value of your order. The confirmation process and cancellation policy differ depending on whether you are ordering custom-made or non-customized gloves:
For custom-made gloves: the order is only confirmed after you receive a confirmation email. Orders for custom-made gloves cannot be cancelled or modified after confirmation.
For non-customized gloves: confirmation is sent immediately after payment.
Orders for non-customized gloves may be cancelled before they are shipped by contacting us directly.
If you require any information regarding your order(s) please contact us by email or the contact form on the website: info@cestjeanne.com
Purchase Related Policy
The products and services available on the website, and any samples are for personal use only. You may not sell or resell any of the products or services – or samples thereof – you purchase or otherwise receive from us. Please note that samples are subject to availability. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
Prices and Payment
1. All prices indicated for products available via the website are inclusive of VAT (21%) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges. Delivery charges will be applied during checkout or can be found on the shipping page.
2. All prices listed on the website are in Euros (€). For international orders, the payment will be processed in Euros, and any other conversion fees or exchange rate incurred by the bank or payment provider are the responsibility of the customer.
3. Payment can be made via the webshop or upon receiving an invoice by email. We’ll begin processing your order once payment has cleared. Please note that if payment isn’t received within 14 days and no prior arrangement is in place, we will cancel your order.
Title to Goods
Legal ownership of the goods remains with us until full payment is received.
Shipping and Delivery
We offer both custom-made (made-to-order) and non-customized (ready-made) gloves. Please read the following shipping terms carefully depending on your order type.
Custom-Made Gloves:
All customized gloves are handcrafted to order. The standard production time can take up to 10 weeks before your order is ready to ship.* This does not include hipping time, which depends on your location.
*Please contact us at info@cestjeanne.com or the contact form on the website if you require your gloves sooner than the standard delivery date. For expedited production a rush production fee applies:
Production within 2–3 weeks: €200, - ex. VAT
Production within 3–5 weeks: €100, - ex. VAT
Expedited production is subject to availability and must be discussed and confirmed during the ordering process. Please note that rush fees only apply to production time, not delivery speed.
If we are unable to fulfill your order following our order acknowledgment, we will contact you by email advising you of this.
Non-Customized Gloves
Our non-customized are pre-made and are available in sizes XXS – XS – S – M – L – XL. These are usually shipped within 14 business days after your order is confirmed, this excludes the time of delivery.
Estimated delivery time varies per destination:
Within the EU: up to 1 week
Outside the EU: up to 3 weeks
Please note that the actual delivery time depends on local carriers and customs clearance in your country. We are neither responsible nor liable for delays caused by customs processing.
Packaging
We take great pride in our reputation for providing merchandise of the highest quality. As such, it is important to us that you are completely satisfied with your purchase. We, therefore, take great care in packaging and delivering our goods to ensure they arrive in pristine condition. All orders are packaged in protective tissue paper and come in a branded storage box, ideal for both shipping and long-term glove storage.
Customs, Duties & Taxes
For orders shipped outside the EU, import duties and taxes may apply once the shipment arrives in the destination country. These charges are not included in the product or shipping price and are the customer’s responsibility. Please check with your local customs office for more information.
Responsibility and Risk
Once an order is shipped, the risk of loss or damage transfers to the customer. In case your package arrives damaged, please notify us within 48 hours of delivery with photos and details.
Express shipping
If you would like to receive your order faster than the standard shipping method allows, Express Shipping may be available on request. The availability, cost, and delivery time for express shipping depend on your location and will be discussed with you during the order process. Express shipping fees are charged separately and must be paid in full before dispatch. Please note that the express shipping fee is not the same as a rush production fee that speeds up the creation of your gloves.
Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods following the Returns Policy. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please email info@cestjeanne.com
If you are not satisfied with anything after receiving the gloves you have up to a week after receiving your order to contact C’est Jeanne. Send an email to info@cestjeanne.com with as many details/pictures as possible. You will be contacted as soon as possible about the situation.
Return policy
We want you to be fully satisfied with your purchase. Below you’ll find our return policy, which distinguishes between custom-made and non-customized gloves due to their different nature.
Custom-made gloves
Due to their personalized nature, these items are excluded from the right of withdrawal. We regret that we cannot offer refunds on products that have been made to order or customized, unless there is a clear defect or production error.
Non-customized gloves
You have the right to return these products within 30 days of receiving them, without providing a reason. Items must be unused, in original condition, and returned in the original packaging. A sealed tag is attached to this item. Returns are only accepted if the tag is still intact and attached to both gloves. Removing the tag voids the right to return.
Return shipping costs are the responsibility of the customer. Please notify us in writing before returning the product, you can reach us via our email: info@cestjeanne.com.
Warranty
We take the utmost care in crafting each pair of gloves and guarantee our products to be free of material and manufacturing defects. Should you discover a defect that falls within this scope, please contact us within three months of receiving your order, including a clear description and supporting photos. We will review the issue and determine whether a repair, replacement, or refund is appropriate.
Please note that this warranty does not cover:
Damage caused by misuse or improper care
General wear and tear from regular use
Sizing issues resulting from incorrect information provided by the customer
This warranty applies only to the original purchaser and is non-transferable.
Courses and Workshops
If you are (thinking of) participating in one of our glove-making courses or workshops, please note that separate Course Terms & Conditions apply. These cover specific details such as registration, cancellation policies, participants responsibilities, intellectual property related to course materials, and liability during instruction. By enrolling in a course or workshop, you agree to be bound by those additional terms. You can access the Course Terms & Conditions here.
Intellectual property
All rights, including copyrights and other intellectual property rights, relating to the website and all content rest with C’est Jeanne. This includes, but is not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, software, and the compilation thereof (collectively, the “content”) is the property of C’est Jeanne.
Liability
1. C’est Jeanne is not liable for any damage resulting from or related to the use of our products or website, except in cases of proven gross negligence or wilful misconduct.
2. You agree to indemnify, defend and hold us harmless against any claims, damages, losses, or costs (including reasonable legal fees) arising from third-party actions related to your use of the website. This includes, but is not limited to, misuse of automated tools such as bots, spiders, crawlers, or similar data-gathering and extraction tools, or any other actions that impose an unreasonable load on our infrastructure.
3. While we strive to keep all website information accurate and up to date, we cannot guarantee its completeness or correctness. The information and/or products on this website are offered without any form of guarantee and/or claim to accuracy. If the information on or content of the website should prove to be incomplete or erroneous, despite these efforts, we cannot accept liability. We reserve the right to update, remove, or modify content at any time without prior notice.
Privacy
We respect your privacy. Please refer to our Privacy & Cookie Policy for detailed information on how we collect, use and protect your personal data.
Complaints
If you wish to complain about any matter in respect of the goods please email or the contact form on the website: info@cestjeanne.com
Disputes
Your use of this website and any purchase by you of any goods from C’est Jeanne shall be governed by Dutch law and the parties hereto submit to the exclusive jurisdiction of the Dutch courts.
Questions?
We’re here to help. For any questions with regard to these Terms & Conditions, please contact: info@cestjeanne.com
These Terms & Conditions were most recently updated in June 2025.