At C’est Jeanne, we respect your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, and protect your information when you visit our website or purchase our products. This policy applies to all visitors, and customers of our website: www.cestjeanne.com.

Privacy

What data we collect

We may collect the following personal data when you interact with our website:

• Contact details: name, email address, shipping and billing address, phone number

• Payment information (via secure payment providers; we do not store your full payment details)

• Order history and product preferences

• Technical data: IP address, browser type, device information, and cookies (see below)

Why we collect your data

We collect and process your personal data for the following purposes:

• To improve our website and user experience: information you provide helps us respond more efficiently to your customer service requests and support needs.

• To process payments and fulfil your order: we may use the information you provide when placing an order only to provide service to that order. We do not share this information with external parties, except to the extent necessary to provide the service.

• To communicate with you about your order, shipping, or returns: we may use your contact details to send updates or request additional information related to the status or delivery of your order.

• To provide customer support: your information helps us verify your identity, address your concerns, and provide assistance tailored to your specific needs.

• To comply with legal obligations (e.g. taxes, invoicing): we may be required to collect and store certain data to meet legal and regulatory requirements, such as generating invoices or complying with the tax laws.

• To send periodic emails: we may use the email address to send you emails on new information and updates, to run a promotion, contest, survey or about any other website feature – these mails are only sent when you’ve given consent. If you at any time would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each mail. You can also reach us via our website or at info@cestjeanne.com.

How we store and protect your data

We store your personal data securely and only for as long as necessary to fulfil the purposes described above. We use industry-standard security measures to protect your data from unauthorised access or misuse.

Sharing your personal information with third parties

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and customers with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. We only share your personal data with trusted third parties when necessary, such as:

• Payment providers (e.g. PayPal, Stripe)

• Shipping companies (e.g. FedEx, PostNL)

• Web hosting and analytics services

These parties are GDPR-compliant and only process your data according to our instructions.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw your consent (for example, to marketing emails)

• Object or restrict processing in certain cases

• Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

You can exercise your rights by emailing us at info@cestjeanne.com.

Third party websites

You may find advertising or other content on our website that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our website. In addition, these websites or services, including their content and links may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website’s own terms and policies.

Advertising

Ads appearing on our website may be delivered to you by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non-personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Cookies

Our website uses cookies to improve functionality and user experience. Cookies are small text files stored on your device when you visit a website. We use:

• Essential cookies: necessary for the functioning of the website (e.g. shopping cart, login)

• Analytical cookies: to track and improve website usage (e.g. via Google Analytics)

• Functional cookies: to remember your preferences

You can manage or disable cookies in your browser settings. Note: some features of our website may not function properly if cookies are disabled.

Changes to this policy

C’est Jeanne has the discretion to update this Privacy & Cookie Policy from time to time. When we do, we will revise the updated date at the bottom of this page. The latest version is always available on our website, and we encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact

If you have any questions about this policy or how we handle your data, please contact us at:

info@cestjeanne.com

This Privacy & Cookie Policy was most recently updated in June 2025.